Shipping & Delivery
We are pleased to offer free shipping within Contiguous U.S, Australia, and East Asia countries (Hong Kong, Japan, South Korea, China) for over over A$50, or USD 35.
Orders below A$50 (USD 35) will incur a flat rate delivery charge of A$8.99* (USD 5.99).
*Please note that different rates apply to WA, NT and TAS in Australia.
For products that are in stock, orders are processed and dispatched within 1 working day.
If your Value Bundle contains pre-order items, your order will be dispatched when all stock has arrived. You can check stock arrival notice to get an estimate of dispatch time.
At the moment we do not offer express shipping. Our standard shipping times are 2-7 business days if fulfilled locally, and 10-15 business days if dispatched internationally.
Our main products including the Carry-Play are stocked and shipped from California (US) and Sydney (AU). To ensure you receive your products in the quickest possible way, depending on stock availability, we may dispatch certain products from our overseas warehouse in Guangzhou, China.
Due to COVID-19, global logistics and freight have been heavily impacted, so unfortunately delivery arrival times cannot be guaranteed. However all orders come with a tracking number so you will receive the most up-to-date information.
We thank you for your understanding in this time of crisis, if you have concerns at any time, please do not hesitate to reach out: email@example.com
Please ensure your delivery address is correct and up-to-date. In the event of an unsuccessful delivery, the parcel will be returned to our nearest local partner facility.
A re-delivery must be arranged within 5 business days in writing to us at firstname.lastname@example.org or the parcel will be destroyed. No refunds will be issued in this event.