Thank you for your kind support of our original patented design, the Carry-Play portable kids activity table!
This is the official support page to provide help for the Carry-Play.
As it is a first-ever concept and design, we actively encourage customers to provide us with feedback to help us improve on the product and user experience. If you’ll like to contribute, we welcome you to send us an email at firstname.lastname@example.org.
- IMPORTANT: Care Instructions
- Safety clips & locks
- Minor gaps along the edges
- How to attach side trays/buckets
- The latch is too tight/too loose
- Product surface has scratches or cosmetic damages
- Damaged/broken/missing parts
- Chairs for the Carry-Play
- Tips for wet/dry sensory play
- Additional Lego tops
- Increasing table height
If your question is not listed here, please email us email@example.com so we can assist further.
Join The Carry-Play Discussion
We highly recommend all customers join the Carry-Play Facebook Group – it is a fantastic community of users who are parents just like you.
They frequently share their experiences, play setups, and have discussions on how to maximise the use of their Carry-Play.
IMPORTANT: Care Instructions
Due to its compact size and portability, the Carry-Play™ is categorised as a toy (not furniture) and as such should be used and cared for accordingly. It is intended for children only and NOT for adults.
- DO NOT stand, sit, or climb on the Carry-Play™ whether folded or open. We take no responsibility for any accidents or damages resulting from the incorrect use of this product.
- DO NOT leave exposed to sun and/or rain for extended periods of time. While this product is suitable for outdoor use, it must be kept indoors for proper care and maintenance.
- DO NOT allow children to fold or assemble the Carry-Play™ unsupervised.
- DO NOT check-in the Carry-Play™ on planes. It should ONLY be carry-on cabin baggage.
FAILURE TO FOLLOW OUR CARE INSTRUCTIONS WILL VOID YOUR PRODUCT WARRANTY
Safety clips & locks
Depending on how the individual child interacts with the Carry-Play, it can buckle upwards in the middle when shoved from the side in an open position.
If you find your child frequently pushing the Carry-Play and causing it to fold upwards, you may want to secure it with the below safety clips or locks.
Both options are fully removable so you can still fold and pack away the Carry-Play when needed.
The safety clips are available with our upcoming Carry-Play Expansion Pack, estimated dispatch in early September.
If you don’t need the entire expansion and only want the safety locks, these are available on Amazon (US):
Available on our website (AU only):
Minor gaps along the edges
Every unit will have minor gaps along the sides, they won’t be sitting flush along all the edges. This is not a manufacturing defect, but a natural result of the moulding process and how the material cools down after injection.
Rest assured that this does not affect the functionality and safety of the product. It is a cosmetic occurrence that we’ve chosen to accept in order to maintain a lightweight and more flexible product.
In order for the product to be lightweight, the outer walls have to be quite thin, which results in it being less capable of holding a 100% rigid, fixed shape after being released from the moulds.
However, this flexibility is what increases its ability to withstand pulling force, eg when kids grab and pull on the sides, it’s less likely to break because there is flexibility in the material.
How to attach side trays/buckets
This attachment style allows for more flexibility and you can remove the table top even with the side trays attached.
The trays are also more secure and don’t fall off easily thanks to the movement of the clasp that it’s attached to.
However, at the same time, the flexibility poses a risk to the hinges of the clasp snapping off if too much force is used, which is why we don’t recommend this attachment for those with babies or toddlers.
The majority of breakages in the clasps have occurred from younger kids attempting to forcefully insert or remove the side trays.
This is our standard and preferred way of attachment. Once you lock the table clasp and hear a click, the bucket needs to be slotted in at an angle after the table clasp is locked in place.
In the closed position, the tray can get knocked off more easily than in the open position, but the benefit is that you don’t risk snapping off the table clasp.
The latch is too tight/too loose
The main latch that locks the two table halves together can sometimes become tight due to slight expansion/compression caused by a difference in air pressure and humidity created during international transit.
Allow the Carry-Play to acclimatise to your local environment by keeping it in a closed/locked position when not in use. The latch should loosen up after a few weeks.
When opening a tight latch, press down on the top section while opening the latch from the corner at an angle, as illustrated here:
If, however, your latch is too loose and doesn’t click into place, it’s most likely a manufacturing defect. In which case, please take a video/photos, send it to us firstname.lastname@example.org and we will organise a replacement for you.
Product surface has scratches or cosmetic damages
Cosmetic damage can occassionally happen in a few units due to an oversight during assembly or packaging. If you find scruff marks on your unit, please send photos to email@example.com and we will organise either a replacement or partial refund.
The Carry-Play™ is covered by a standard 12 months warranty under the Australian Consumer Law for any manufacture defects or missing parts.
Please kindly note that “manufacture defects” refer to any issue that affects the functionality and safety of the product. It does NOT include cosmetic damages like scratches.
During the warranty period, Kingdom Playroom will replace any defective Carry-Play™ that is reported to us by the original buyer.
The warranty is only valid on the premise that the consumer used the product in a reasonable and foreseeable way as it is intended to be used. The warranty does not cover problems resulting from abuse, accidents, or misuse.
To make a claim on your warranty, please email us at firstname.lastname@example.org with your order number and attach photos of the damage, including the packaging if applicable.
Chairs for the Carry-Play
To aid you in finding the perfect chair, here is a measurement diagram for seating space under the Carry-Play.
Thanks to our amazing community of users sharing their feedback, we’ve also compiled a list of chairs that are compatible with the Carry-Play and will continue to add to this list as more options are tried and tested.
For Carry-Play lower height
Chair height of 8-13cm (3-5″) works best, most booster seats or weaning chairs are within this range.
- Moov Cube weaning chair (Ships AU & SGP only)
- Me-Do-It chair (Ships worldwide)
- Sprout Kids Flip Chair (Ships worldwide)
- Angeles Baseline Chair 5″ (Ships US only)
- OXO Tot Nest Booster Seat
- Ingenuity Booster Seat
For Carry-Play full height
Depending on the height of your child, chairs with a seating height of 26-32cm (or 10-12″) works best:
Tips for wet/dry sensory play
The Carry-Play is fully waterproof for wet and dry sensory play, however when used at its full height, it can be unsteady if the compartments are too full with water or sand.
To remedy this, we recommend the following actions:
- Lower the table height during sensory play so the table has a lower center of gravity.
- Instead of filling the compartments directly with sand or water, use a tray such as the small IKEA Trofast tub instead.
Removable inner trays are available with our upcoming Carry-Play Expansion Pack, estimated dispatch in early September.
Sand, beads and other loose parts for play can get caught in the crevices of the compartments.
Here are a few ticks for a quicker clean up:
- Use a vacuum – some models have a thin nozzle that are designed to clean small spaces
- Flush them out with water, either in the shower or outside in the garden
- For sticky materials like slime, use a cotton bud to get into corners or crevices
You can also DIY removable stoppers using modelling clay, foam, or play dough.
Additional Lego tops
Additional plain white LEGO table tops are now available for pre-order, coming in a set of 2. The estimated dispatch is early September.
Increasing table height
The leg pieces of the Carry-Play are fully interchangeable and connectable. When all 8 pieces are used, the height is 54cm.
Adding an extra set of legs will further increase the Carry-Play to reach a standard adult desk height of 74cm.
Additional leg pieces are available with our upcoming Carry-Play Expansion Pack, estimated dispatch in early September.
Did not find the answer you’re looking for?
Please email us email@example.com so we can assist further.